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The BEST Help-Desk software, should mean the BEST customer experience. With TimeTrax eHelpDesk module you can offer your customers best-in-class services as it's simple to setup and easy-to-use. Customer requests, problems, complaints etc. can be lodged from multiple sources into a centralized database with smart filtering and searching capabilities. In addition to a comprehensive description, each request/complaint/task can be given a number of statuses (e.g. ‘in process’, ‘resolved’, ‘open’, ‘closed’, etc.), and priority like (‘urgent’, ‘not urgent, etc.). This useful module tracks and manages online tickets efficiently, resolves issues faster and ensures end-user satisfaction. It aims to respond promptly to all queries and issues without compromising on transparency and excellence.